Shipping policy
1. Order Processing All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking details once your order has been dispatched.
2. Shipping Destinations We ship to South Africa, the United States, the European Union, the United Kingdom, and select international destinations. If your country is not available at checkout, please contact us and we'll do our best to assist.
3. Shipping Times & Rates
| Destination | Estimated Delivery | Notes |
|---|---|---|
| South Africa | 3–7 business days | Standard local delivery |
| United States | 7–14 business days | International shipping |
| United Kingdom | 7–14 business days | International shipping |
| European Union | 7–14 business days | International shipping |
| Rest of World | 10–21 business days | Varies by destination |
Shipping rates are calculated at checkout based on your location and order weight.
4. Free Shipping We offer free shipping on orders over [your threshold, e.g. $75 USD]. This applies to select destinations — eligibility will be shown at checkout.
5. Tracking Your Order Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery in real time. Please allow up to 24 hours for tracking information to become active.
6. Customs, Duties & Taxes For international orders, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our pricing or shipping fees. Restora is not responsible for delays caused by customs clearance.
7. Delays & Lost Parcels While we do our best to ensure timely delivery, Restora is not liable for delays caused by carriers, customs, or circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact us at [your support email] and we will investigate with the carrier.
8. Incorrect Address Please ensure your shipping address is correct at the time of ordering. Restora is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your support email] — we will do our best to assist if the order has not yet been dispatched.
9. Damaged in Transit If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund in accordance with our Return & Refund Policy.
10. Contact For any shipping-related queries, reach out to us at support@restora.net or through our contact page.